TeamWorks360 is a powerful tool that evaluates team performance and compares it with the customers views. It emphasizes the importance of customer relations and establishes links between the teams' work and the quality of their output. When the team has a raised awareness of their strengths, limitations and development issues they can work to achieve their true collective potential.

TeamWorks360 assesses the team and not the individual which makes it the ideal, non-threatening tool for vulnerable teams. It measures 80 behaviors within 10 major competencies and produces two comparative reports:

Team and team-leader processes on:

• Purpose and commitment
• Working as a group
• Contribution to the team
• Interaction
• Focus

Customer focus on:

• Communication
• Specialist / product knowledge
• Problem solving
• Customer service
• Concern for quality

Practical, full color reports with team action plans are produced for easy analysis and feedback. This tool can be used every 6-12 months to improve development areas and identify opportunities for positive change.

TeamWorks360 assesses the overall effectiveness of the team and can provide the 'kick start' you need to get the team building process started. It integrates very well with its sister program, TeamView360, which focuses on self development within the team and helps to convert team intentions into individual actions.

• 80 questions
• 10 competencies
• software
• internet/paper scoring
• bureau processing
• easy to read report